Service Level and Support

Service Level

The Service Level to be agreed with the Buyer includes a commitment to transfer invoices (data and image) within an agreed period from receipt at the A-iP Processing Centre. In practice, invoices (data and image) will typically be transferred the same day of receipt at the A-iP Processing Centre.

Each Buyer is allocated a Service Manager to ensure service levels are met.

Support

The A-iP service includes support for the SAP integration modules installed as part of the service. Support calls can be logged via email or telephone and support is offered 9:00 – 17:00 Monday to Friday.

Support also entitles the Buyer to new versions of the software as they become available and new versions of the software required by the Buyer in line with upgrades to their SAP system.